Why am I constantly being prompted to Upgrade After I've already do so?

Hey, First I upgraded to the first upgrade then in order to use the upload option with my forms I’ve upgraded to Pro. Now when I try to access pro features I am being asked to upgrade to Pro again to use the features I should already have access to. It’s frustrating especially since I’ve performed both upgrades within the same month and I wasn’t even given the opportunity to pay just the difference. Can someone help? I send a message to support and have yet to get a response.

Hi Jusseein.
Could you please try to refresh the page and check once again?
If issue still not reolved, please let me know your email associated with POWR account so I could check.