Hello,
When my customers access my website link through Instagram in-app browser - they are not able to select the ‘submit’ button in the contact form. This is hurting business as customers fill out the form only to not be able to click ‘submit’ - please help.
The contact form works fine when accessed through a normal browser like Safari/Chrome. This is only an issue when accessed through the in-app instagram browser.
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HI Beebos,
Kate from POWR here!
I’m sorry to hear you’re having issues with our Contact Form via your Instagram page. I went to your Instagram account and tried to replicate the issue. I saw the “Submit” button looked functional. I filled out the form two times, and was able to successfully submit both times.
It’s possible that some customers might not be filling out all the required fields, which could prevent the form from submitting. Can you check if this is the case? If you’re still experiencing issues, we’d be happy to help you troubleshoot further.
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