Account feature improvement;
Add a mechanism that the account holder can trigger a credit card payment to be taken.
If that cannot be done quickly, delay account tier reduction until at least 2 CC attempts have been made (1 week).
My experience, all within about 24 hours:
- CC payment failed (not sure why)
- Notified that payment was unsuccessful
- Notified that a second CC payment would be attempted within 7 days
- Notified that should that second CC payment be unsuccessful that my forms would be hidden
- Account reduced from Pro to Free
- Submission limit reached quickly (25 max)
- I cannot trigger a CC payment
- POWR Cust Svc cannot trigger CC payment
This negatively impacted our revenue for year end.